Cable Television Service Complaints & Dispute Resolution
The Michigan Public Service Commission (MPSC) is responsible for the implementation and oversight of Public Act 480 of 2006 - Uniform Video Services Local Franchise Act (the Act). Section 10 of the Act provides a video/cable dispute resolution process at the MPSC to be used by customers, providers and municipalities. This dispute resolution process allows customers who are unable to resolve their video/cable television complaints with their provider to file a complaint with the MPSC.
Customers have several options for filing video/cable complaints with the MPSC. Complaints may be filed online, by telephone, fax or mail. Contact information is as follows:
Michigan Public Service Commission
Attn: Video Franchise
P.O. Box 30221
Lansing, MI 48909
The MPSC does not have authority regarding satellite television complaints or internet service complaints. Customers should contact the Federal Trade Commission at 877-382-4357 or www.ftc.gov, or the Michigan Attorney General's office at 877-765-8388 for these types of complaints.